Refund Policy
We want you to be completely satisfied with TradeJournal. If you're not happy, we'll make it right.
Last updated: January 15, 2025
14-Day Money-Back Guarantee
We offer a full 14-day money-back guarantee on all Pro subscriptions. If you're not completely satisfied with TradeJournal, we'll refund your payment in full.
✅ Eligible for Refund:
- Pro subscription payments made within the last 14 days
- First-time subscribers who are not satisfied with the service
- Technical issues that prevent you from using the platform
- Billing errors or duplicate charges
- Subscription cancelled within the 14-day guarantee period
❌ Not Eligible for Refund:
- Free plan users (no payment made)
- Refund requests made after 14 days from payment
- Accounts terminated for violating our Terms of Service
- Partial month refunds (we refund the full subscription period)
- Refunds for trading losses (we are not responsible for trading decisions)
Requesting a refund is simple and straightforward. Follow these steps:
Provide Details
Include your account email and reason for the refund request
Get Your Refund
We'll process your refund within 5-7 business days
Required Information for Refund Requests:
- Your account email address
- Date of payment
- Reason for refund request
- Any relevant details about issues experienced
Processing Timeline
- Response to request: Within 24 hours
- Refund processing: 5-7 business days
- Bank/card processing: 3-5 business days
Refund Method
Refunds will be processed to the same payment method used for the original purchase. No alternative refund methods are available.
- • Credit/Debit Card: 3-5 business days
- • PayPal: 1-2 business days
- • Bank Transfer: 5-7 business days
Technical Issues
If you experience technical problems that prevent you from using TradeJournal, we'll work with you to resolve the issue. If we can't fix the problem, you're eligible for a full refund regardless of the 14-day limit.
Billing Errors
If you notice any billing errors or unauthorized charges, contact us immediately. We'll investigate and refund any incorrect charges promptly.
Account Termination
If we terminate your account for violating our Terms of Service, you are not eligible for a refund of any unused subscription time.
If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to contact us.
TradeJournal Support
Operated by: Ammar Ahmad
Email: tradejournal.org@gmail.com
We typically respond to all inquiries within 24 hours.